Platform assistant
Use this page to understand the platform flow, payment methods, and what happens after payment.
This assistant explains the platform scope in plain English. Choose PayPal for online payment or Bank transfer for manual payment. Client portal access uses the same email and follow up continues outside the platform.
What it can help with
A quick guide to the questions it can answer.
- Choosing the right service
- Explaining secure payment and receipt access
- Clarifying what happens after payment
- Listing the documents you may need
- Explaining whether supplier selection is required
What it cannot do
Clear guardrails for safe and realistic guidance.
- No legal advice
- No guarantee of recovery
- No custom quotes beyond published starter services
- No promises on timing or outcomes
- Serious cases may require manual review
Service guidance
A simple map from common needs to the right service.
- Supplier introduction for a first paid connection
- Trade dispute assistance when an order has gone off track
- Company registration support for setup planning in China
- Debt collection initial action for unpaid invoices or overdue balances
- Company credit investigation service before you commit
Document checklist
Gather these items early to make the process smoother.
- Invoices
- Contracts or purchase orders
- Delivery proof
- Payment records
- Company details
- Message history
Need more than the assistant
Move into the platform flow when the case needs review.
If this page is not enough, move forward through Request introduction or the relevant service page so the team can review your case in the normal platform flow.
Ready for the next step
Choose the platform path that fits your situation.